These are some of the support services available to McMaster students, faculty and staff. If you or someone you know at McMaster is in need of help, please reach out or share this list.
If this is an emergency, please call 9-1-1.
Contact Campus Safety Services when experiencing direct threats, physical harm or emergency situations on campus by calling 905-522-4135
Our safety app can be downloaded here and many other helpful resources can be found on the Campus Safety Services website.
The Equity and Inclusion Office can be contacted by phone: 905.525.9140 ext. 27581, or at equity@mcmaster.ca for an appointment. You can also visit the Equity & Inclusion Office website for other useful resources.
The Human Rights and Dispute Resolution (HRDR) Program in the Equity and Inclusion Office (EIO):
The Sexual Violence Prevention and Response Office (SVPRO) in the EIO:
The Ombuds Office provides free independent, impartial and confidential dispute-resolution advice and assistance on student-related issues to all members of the McMaster community.
If you are experiencing mental health concerns, book an initial Mental Health intake appointment to explore the best pathway to care. The SWC offers short-term solution-focused counselling to support your needs and same-day single-session appointments for pressing concerns, available on a first-come, first-serve basis.
To book an appointment, please call 905-525-9140 ext. 27700, or visit the clinic in person in PGCLL 210 during the following hours
September to June:
July and August:
For resources regarding additional support and immediate help, visit their website.
Student Accessibility Services (SAS) provides academic accommodations and related supports for students with disabilities at McMaster. Visit their website to learn more.
The International and Exchange Student Experience team offers in-person drop-in support:
International and exchange students can book personal one-on-one appointments, available either in-person or virtually, on OSCARplus. Appointments are confidential and take place in a welcoming, safe environment. General questions and support inquiries can be sent to iese@mcmaster.ca.
The Spiritual Care and Learning Centre is an open, safe space that supports all religious, secular and spiritual identities (RSSI). You can contact the SCLC leaders individually or drop by the office in MUSC 212.
Open Circle: Grief Support Sharing Circle is mutual support group for students who are experiencing loss due to the death of a loved one. This group is a safe and confidential space for sharing experiences of grief while respecting each other’s questions, feelings, viewpoints, or spirituality as it relates to each person’s healing process. See dates and times at the link.
The Black Student Success Centre (BSSC) provides services that focus on building a sense of belonging?and safety?amongst McMaster’s Black students, including one-on-one support with the Black student wellness counsellor. Visit their website to learn more.
Indigenous Student Services supports First Nations, Inuit, and Métis students at McMaster and provides personalized support through the Indigenous wellness counsellor. Visit their website to learn more.
If you are a part of or looking to support someone who is a part of the 2SLGBTQIA+ community, click here for the Student Wellness Centre’s list of resources and supports.
The Equity and Inclusion Office offers support, consultation and education for students, faculty and staff. Click here to contact the office.
If you have urgent financial need, please contact the Student Services team or book an online appointment.
If you are an undergraduate student in need of an academic accommodation during this time, please connect with your program academic advisor.
If you are a graduate student in need of an academic accommodation during this time, please connect with your program or supervisor. You may also find resources on the School of Graduate Studies website.
The Student Case Management Office (SCM) provides support to students throughout their time at university, providing resources to manage issues as well as crisis prevention and intervention for students who may be experiencing difficulty on campus.
The Employee and Family Assistance Program is a free program that eligible employees and their dependents can use to access confidential counselling and resources.
Telus Health, the provider of the program, can be contacted by phone toll-free or online, 24 hours a day, seven days a week. Learn more.
The MacPherson Institute partners and connects with educators at McMaster through programs, workshops, services and supports aimed at advancing the teaching and learning priorities of the university.
Human Resources Services provides a range of supports for employees from health, safety & well-being to learning and development opportunities.
If you or someone you know is in crisis and considering self-harm, please reach out to Canada’s new suicide line, where a trained responder will listen without judgement, provide support and understanding, and can tell you about resources that will help.
If you or someone you know in Hamilton is experiencing a mental health crisis, please check out Hamilton COAST at their website or call 905-972-8338, toll-free 1-844-972-8338.
Refer to the SWC “Get Help Now” page Get Help Now – Student Wellness Centre